Regulatory Authorities and Disputes
Information About Regulatory and Supervisory Bodies
The bodies regulating the activities of the Merchant are the Commission for Consumer Protection (CCP) and the Commission for Personal Data Protection (CPDP), with the following contact details:
Commission for Consumer Protection (CCP):
- Website: https://kzp.bg/kontakti
- Tel: 0700 111 22
- Email: info@kzp.bg
- Address: Sofia, Slaveykov Square No. 4A, floors 3, 4 and 6
Commission for Personal Data Protection (CPDP):
- Website: https://www.cpdp.bg/
- Tel: 02/91-53-518
- Email: kzld@cpdp.bg
- Address: Sofia 1592, 2 Prof. Tsvetan Lazarov Blvd.
Consumers may use the European Online Dispute Resolution (ODR) Platform, accessible at http://ec.europa.eu/odr/ — a single point of access allowing consumers and traders in the EU to resolve disputes between them.
Alternative Dispute Resolution (ADR) between consumers and traders is a voluntary out-of-court conciliation procedure.
General conciliation commissions assist in reaching an agreement between consumers and traders in disputes concerning contracts for the sale of goods and the provision of services.
General conciliation commissions are established on a regional basis. The competent body for resolving disputes between the Merchant and the Consumer is the General Conciliation Commission with its seat in Sofia, with jurisdiction over the territory of Sofia Province.
The consolidated list of recognized ADR bodies of the European Union Member States can be found at: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.adr.show